FAQs.
How do I track my parcel?
As soon as your purchase is shipped, we will send you an email confirmation containing a tracking number. Please note, it will take 24 to 48 hours for the tracking number to contain information.
When will my package be delivered?
Processing time for orders is 3-5 business days (Not including weekends or holidays). Once shipped, delivery time within the United States is 3-6 days. All orders are shipped via USPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: natural occurrences, air/ground transportation strikes/delays or transfers to USPS mail carriers.
Do you have a subscription or rewards or loyalty program?
Currently, our teas are one time purchase only. We are in the process of building our rewards/loyalty program. Feel free to sign up for our newsletter to be the first to know when it’s launched. Please check our website regularly for special offers or promotions.
What do I do if I made an error in my information at checkout?
The best thing to do is to email us ASAP at hello@teaandi.com before your order has been shipped, and we will do what we can to update any errors or changes to your order. Please review the confirmation email carefully to ensure your details are correct.
Unfortunately, if your order has already been shipped, we will not be able to make changes to the order, resend an additional order, or process a refund.
What if something is wrong with my order or I haven’t received my order?
Please contact us by email at hello@teaandi.com to figure out what went wrong and fix it. If you haven’t received your order, it may still be in process. Please check the clickable tracking number link you received after your initial order to check the status of your delivery. If you haven’t received it within a week send an email to customer service.
What is your privacy policy and terms and conditions?
We believe it’s important that you understand your rights in regards to the use of any personal information collected on our site including name, phone number, email address, payment information, etc. For our full privacy policy, click here. For terms and conditions, click here.
When do you plan on adding more teas and products?
We plan on launching new tea blends and products a few times per year based on season and customer demand. Please sign up for our newsletter to be the first to learn about new product launches before the rest of the world. And, if you have flavor suggestions, feel free to email us at hello@teaandi.com.